Customer Care
How can we help?
Track an order, find quick answers, or talk to our team. We respond fast.
Track Your Order
Where's your TriBright?
Enter your order number or tracking code below. You'll find both in your order confirmation email.
Support 24/7
Reach Our Team
Got a question we haven't answered below? We typically reply within 4 hours.
Email Us Direct
Email: info@uselushessence.com
Opening Hours: Monday to Friday between 8:00 AM to 8:00 PM (CT)
CONTACT US
we strive for the best customer satisfaction. please do not hesitate to contact our specialized customer service team via the contact details above or by filling out the contact form below. your feedback is highly valuable to us. we aim to respond within 48 hours.
Contact Us Form →
FAQs
Subscription & Account
How do I cancel my subscription?▼
You can cancel anytime through the Lush Essence Portal, or just drop us a line at info@uselushessence.com and we'll take care of it. Please include your order number or the email address used at checkout so we can locate your account.
Why am I receiving orders I didn't authorize?▼
This can happen if an active subscription or saved payment method is still on file. No worries, you can manage or cancel through the Lush Essence Portal, or contact us at info@uselushessence.com.
The site says I don't have a subscription, but I'm still being charged?▼
It may be linked to a different email or payment method. Try logging into the Lush Essence Portal with the email you used at checkout. If it's still not showing up, just reach out to info@uselushessence.com and we'll find it for you.
NEW How do I update my subscription (frequency, products, or address)?▼
You can update your frequency, products, or shipping address anytime at the Lush Essence Portal. Or if you prefer, just email info@uselushessence.com.
NEW How do I skip my next shipment?▼
Still working through your current supply? No problem. Skip your next shipment at the Lush Essence Portal, or let us know at info@uselushessence.com.
FAQs
Order & Shipping
When will my order be shipped?▼
Orders are typically processed within 1 to 3 business days after payment confirmation.
How long does shipping take?▼
Shipping times depend on the method selected at checkout. Free Shipping takes 2 to 4 business days. Standard Shipping takes 2 to 3 business days. Expedited Shipping is faster and details will show at checkout based on your address.
How can I track my order?▼
Once your order has been shipped, you'll receive a confirmation email with your tracking number and a link to track your delivery.
Can I cancel or change my order after placing it?▼
Once your order has shipped, it can no longer be canceled or modified. If your order hasn't shipped yet, contact info@uselushessence.com and we'll do our best to catch it.
Do you ship internationally?▼
Yes, international shipping is offered. Available regions and rates will show at checkout based on your address.
Where is my order being shipped from?▼
All US orders ship from the US, and our products are manufactured here. International orders may ship from a different location. For specifics, reach out to info@uselushessence.com.
NEW How do I update my shipping address?▼
If your order hasn't shipped yet, email info@uselushessence.com with your updated address. For subscriptions, update at the Lush Essence Portal or contact the team directly.
FAQs
Product & Safety
When is the best time to use TriBright?▼
Use twice a day, once in the morning and once at night. Brushing consistently every day helps support the best results.
Who should avoid using this product?▼
Those who are pregnant, nursing, under 18, or have existing medical or dental conditions should consult a healthcare provider before use.
NEW What is the recommended amount per use?▼
A pea-sized amount on a damp brush is all you need. Brush gently for two full minutes, then rinse. Each tube is a 30-day supply when used twice daily.
NEW Can I use it on sensitive teeth?▼
Yes. TriBright was formulated specifically for people who can't use traditional whitening products because of sensitivity. Zero nerve pain, zero burning gums.
Is it safe to use with my regular dental care?▼
Consult your dentist before using TriBright alongside any prescription dental treatments. For everyday brushing and flossing, TriBright replaces your regular toothpaste.
NEW How should I store the product?▼
Cool, dry place away from direct sunlight. No refrigeration needed. Keep the cap sealed when not in use.
Is it safe for children?▼
TriBright is formulated for adults. Consult a pediatric dentist before giving it to a child under 18.
NEW How long until I notice results?▼
Most customers notice visible whitening between day 7 and day 14. For best results, use consistently for at least that period.
FAQs
Quality & Ingredients
NEW What ingredients are in TriBright?▼
Our hero ingredient is niacinamide, a naturally occurring compound that targets the bad bacteria living in your mouth. It works alongside a gentle blend of cleaning and brightening agents to lift stains without harming enamel. Full ingredient list is printed on the back of every tube.
NEW Is TriBright gluten-free? Allergen-free?▼
Yes, free from gluten, dairy, soy, sugar, GMOs, and artificial additives.
Where does this product come from?▼
TriBright is manufactured in the USA with globally sourced ingredients. Each batch is tested for purity and consistency before it ships to customers.
Are your products made in the USA?▼
Yes. Manufactured in the USA with globally sourced ingredients. Each batch undergoes quality control checks.
Are your products FDA approved?▼
Oral care products like ours are not required to be FDA approved. Products are produced in GMP-certified facilities that follow strict manufacturing standards.
Is the product third-party tested for quality and safety?▼
Each batch undergoes quality control checks for purity and consistency. For specific concerns, reach out to our support team.
FAQs
Returns & Pricing
What is your return policy?▼
60-Day Money-Back Guarantee. Contact info@uselushessence.com within 60 days of purchase for a full refund.
NEW How do I request a refund?▼
Email info@uselushessence.com with your order number. Most refund requests are resolved within 24 hours.
Why does the website price differ from what I saw on social media?▼
Social media ads may show promotional pricing that has since expired. The pricing on uselushessence.com is the current, accurate price.
NEW What payment methods do you accept?▼
Visa, Mastercard, American Express, Discover, and PayPal. All transactions are secure and encrypted.
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